Purchased one month for daughter, that automatically renewed. My daughter never once went on line, or went to one of the offices ( which I paid for ).
After looking at a charge statement and realizing they continued to charge me for services that were never received, I contacted them.
I explained that we never received any services, and requested a refund for 3 months of charges. I was told because of HIPPA they don't monitor if you actually use their services that they will bill you for every month ...
so they were unable to refund the money they took from me. They refunded the last month charges only, so basically took about $100 from us and gave no goods or services in return.
Product or Service Mentioned: Weight Watchers Subscription.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $86.
Preferred solution: Full refund.
I didn't like: Take money and provide no goods or services.