Weight Watchers

I committed to a year paying to use their app but it has changed recently. The service degradation is significant.

The current app experience no longer provides the same core functionality and ease of use that I relied on when I agreed to this plan. Specifically, features important to me have been made harder to access, and prioritization is given to upsells over core function. As a result, it is no longer a practical or effective tool for me, and it does not reflect the service I originally signed up for. Despite changing the plan I signed up for, I'm not allowed to cancel it.

For the next 7 months, I'm paying a monthly fee for a product that I relied on but can no longer use (not because of a lack of technical skills but because it's so many steps now for what used to be simple that I no longer have time to use it). What used to be a one-click action, now now requires wading through commercials for their services and menus and other junk to enter my foods.

Saved and pre-calculated items have been moved to a new hidden menu. I would have never committed to paying for this, and I shouldn't be held to a contract when the service changed this significantly.

For 2 days I have been reaching out to my care team, to change my membership, and have not heard back from them. I cannot schedule an appointment due technical issues on app.

So I payed initially on 1/28/2026 and will be charged again tomorrow and I haven't even started yet.

Please have my care team reach out to me ASAP. 312-802=9549Cyndi

Like many others, I was under the impression I had 7 days to trial an app. I canceled it the very next day and they confirmed my cancellation.

But they continue to charge me. I have filed multiple complaints and their argument is they have a very strict cancellation policy which is never explained. Even in their offer to allow you to continue to use the app they do not say you will continue to be charged. Once they get a hold of your financial information, they will abuse it in any way they feel comfortable.

Even their admission that you misunderstood the terms should be a valid reason to terminate a contract not to refuse to terminate it. Material mistake of fact is a valid formation issue.

I've even seen reviews where they've taken advantage of people 70 plus years old living on social security. This is a heartless company taking advantage of the public the doj needs to get involved

I cancelled my Weight Watchers membership over two years ago, yet they have continued charging me every month since. The cancellation process is misleading; they make it seem like you can cancel with just one click, but even after confirming cancellation, they keep billing you.

When I finally called to dispute the charges, they asked if I had the original cancellation email or proof from two years ago. Of course, I don’t still have that, and their response was basically: 'It's your responsibility to keep track.' That's completely unfair. To make it worse, I never received a single email or notification from them during this time—no check-ins, no 'how are we doing,' nothing. It feels intentional, like they want you to forget you’re still being charged.

This is a terrible company with terrible business practices. Don’t sign up, and if you do, watch your bank account very closely, because cancelling doesn’t mean they’ll stop charging you.