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3 months ago I saw the advertising on Facebook and then I thought I can try it. The advertising said $20 per month if you pay for 2 months you get one free and sing up for it. After 2 months I didn’t get the month free they changed me for it and when I cancel it they...
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1.0
#1277407
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I signed up originally for an incorrect membership, I email WW customer service to cancel so I could sign up for the correct membership. Simple, don’t think so, no response received to my emails, as I wanted to get started I signed up for the membership I wanted....
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1.0
I didn't like
  • Lack of response from emails sent
  • Billing and cancelation
#1273460
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TWICE I have joined & on BOTH occasions I cancelled due to the mobile app not working on my phone & on BOTH occasions they deducted the fees from my bank account after canceling! Calling customer service to remedy the situation is frustrating due to the language...
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1.0
#1268080
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Weight Watchers - Horrible outsourced customer service

First of all they outsource to the *** Philippines. The people there are as dumb as dirt. I was inquiring about the teen program. The dumb *** blabbed for 15 minutes without being able to answer any questions. Then she put me on hold and came back only to say they don’t have the program. *** this stupid company and their outsourced dump employees.
1.0
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Customer service
Product or Service Quality
Staff
Website
#1264900
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I saw your commercials many times on the television. I decided to join at the Oak Lawn, Il. Center. There were two ladies working and I told them I was there to join. When they called me over to sign me up they asked me for my credit card. I told them that I did not...
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#1261155
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Weight Watchers - Will Take your money ... without providing services
Weight Watchers - Will Take your money ... without providing services
Weight Watchers - Will Take your money ... without providing services
Unethical Company. Purchased one month for daughter, that automatically renewed. My daughter never once went on line, or went to one of the offices ( which I paid for ). After looking at a charge statement and realizing they continued to charge me for services that...
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Anonymous
Anonymous

It is the company’s fault as well for making it a rolling contract and automatically renewing without authority. Poor show by weight watchers.

Anonymous
Angie

It is NOT the companies fault that your daughter didn't use the membership. It's clear that this is something YOU wanted...not your daughter.

1.0
I didn't like
  • Take money and provide no goods or services
#1212971
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Weight Watchers - Stole my money

Weight Watchers should return your money if you cancel in 24 hours.They should let you read the contract you are signing instead of rushing you through so they can get the meeting done so they can go home.The experience was awful.I'll never return.
1.2
Details
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1210285
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I'm sure that I am spoiled by Debbie Case (she is amazing!)in Parker, CO but I found the Tucson meeting that I went to very cold and unwelcoming. Debbie ALWAYS welcomes visitors and makes them feel very welcome and glad that they attended a meeting in another state. I...
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#1206835
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I had a monthly billing renewal date of the 9th of every month. I called today to cancel my account and they charged me anyway for an extra month. In order to cancel your subscription, you must call the day BEFORE- which was not clearly explained at all. I had notes in...
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1.5
I liked
  • Mobile ap
I didn't like
  • Billing and cancelation
#1206713
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Weight Watchers - Money grabbing scheme

Rude paying by the month. Big mistake. I’m a lifetime member but that doesn’t seem to mater anymore. If you miss a meeting they take the money. Was vet sick this winter could not get to meetings they erased all I’d paid plus all the weight loss. Very bad business. Guess things change when money grabbers take over company. She ruined a good thing
1.4
Details
Additional Fees
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1205421
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