Not resolved
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I had a monthly billing renewal date of the 9th of every month. I called today to cancel my account and they charged me anyway for an extra month.

In order to cancel your subscription, you must call the day BEFORE- which was not clearly explained at all. I had notes in my calendar to call today and was met with a terrible phone operator. HORRIBLE customer service. Danica was rude and the whole experience was very upsetting.

In this case, it is not really about the $20, it is more about the fact that they were willing to do nothing to help.

Danica repeated a script of "You accepted the terms and services." What a disappointment- sorry Weight Watchers- I will no longer be your customer. BOO!

Product or Service Mentioned: Weight Watchers Subscription.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

I liked: Mobile ap.

I didn't like: Billing and cancelation.

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