Weight Watchers
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charge for membership
Preferred solution: Reimbursed for 2nd charge
Taking subscription without warning
User's recommendation: Be aware they don't want you to stop paying them
Cannot seem to get adequate technical assistance for your non-user-friendly app!
- Great program
- Awful app and unqualified technical help
Preferred solution: Better service and easier use of app
User's recommendation: Don’t try to call customer service and never use the chat function.
I changed my membership to one with a better deal.
User's recommendation: Weight Watchers’ Customer service is reliable
Cancel
Preferred solution: Information
Can't Cancel or remove my Credit Card Number
I've been attempting to cancel my unused subscription and am a wits end! I've gone online over a dozen times at different times trying to cancel.
I choose the cancelation option that you have to look for forever, then it prompts you to enter and reenter your login credentials. Then it shows the message, "Network difficulties - try again later"!
I'm fed up! Don't sign up if you think you might ever want to cancel your subscription.
I haven't used WW for nearly a year and there is no device connected to my plan because I haven't used it in months. And I can't cancel their charges each month for $21.95!
User's recommendation: Don't give them your bank account or credit card number! You can't cancel!
Cancel membership
User's recommendation: Learn how to work the app it’s terrible
No follow up on cancellation. Not even a phone call from WW. Kind of sad it being so large, that Customer service isn’t good. I think this has changed my views on the company completely. Sorry to say.
User's recommendation: I would tell of my experience and they could decide in their own. Maybe not so great
No resolution after waiting 45 minutes on hold
User's recommendation: Nope
Refund
- Difficulty to get my name removed from their email list
- Difficulty canceling membership
Preferred solution: Full refund
User's recommendation: Do not get caught up in it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Frisco, TexasOvercharged for in-store purchase
Preferred solution: Price reduction
User's recommendation: Great
After spending over 4 hours trying to do something on line and with chat people also. Waste of my time and very frustrating! I finally called and had my problem resolved within 2 minutes by talking!
Preferred solution: Yes
User's recommendation: Call instead of chat
I was charged $25.30 on June 2nd. I am still within 2 pounds of my WW goal.
Preferred solution: Full refund
No Response No Live Contact....
User's recommendation: I wouldn't have them take my money without talking to me.
CAN'T REACH ANYONE *LIVE*
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
We want to ensure you have the answers you need to make the right choice about your WW membership. Our expert Customer Care team members are waiting to connect with you.
Thank you for being part of our community. Voice: If you would like to connect live with a Customer Care team member, please call 1-800-651-****. 24/7 Chat: We are available 24/7 to chat. An expect Care team member would be happy to hear from you and help with your situation.
Self-Service: To cancel your membership immediately, without support, you can complete the self-service process by clicking here.
Dual Membership: If you own or are part of a Dual Membership, please contact Customer Care in order to process your cancel request: 1-800-651-****. try this https://***/Cancel-Weight-Watchers